Privacy Policy
Tribe Solar & Electric LLC (“Tribe Solar,” “we,” “us,” or “our”) operates the website located at tribesolar.io (the “Site”) and provides residential and commercial solar installation, energy storage, detach-and-reset, and Solar 911 repair services throughout Oklahoma. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.
By using this Site or submitting information to us through a form, phone call, or text message, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you request a free estimate, contact us, or otherwise interact with our forms, we may collect:
- Name
- Phone number
- Email address
- Property address or zip code
- Average monthly electric bill or utility provider information
- Details about the service you're interested in (e.g., new solar install, Solar 911 repair, roof + solar)
- Any other information you choose to share with us in the course of a service request
1.2 Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring/exit pages
- Cookie and similar tracking data (see Section 5 below)
1.3 Information From Third Parties
We may receive website and advertising analytics data from partners such as Meta/Facebook Ads and lead-generation platforms. This does not include, and we do not obtain, mobile phone numbers or SMS opt-in consent from third parties — SMS consent is collected only directly from you through our website form.
2. How We Use Your Information
We use the information we collect to respond to your inquiries, prepare estimates and quotes, schedule and perform services, coordinate appointments and emergency service, send you the calls and text messages you have consented to receive, improve our Site and services, and comply with our legal obligations.
3. Calls and Text Messages
By submitting your phone number, you consent to receive calls and texts from us — including automated or prerecorded messages — about your request, appointments, and (if you have opted in) offers. Consent is not a condition of purchase. Message and data rates may apply; message frequency varies. Reply STOP to opt out or HELP for help, or contact us using the details below.
4. Mobile Information & SMS Consent
No mobile information — including phone numbers collected for text messaging — or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services (such as customer service, CRM, or hosting) is permitted solely to operate our messaging program. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties. Consent to receive text messages is not a condition of any purchase or service.
5. Sharing Your Information
We don’t sell your data. We may share website and service information with service providers who help us operate (CRM, hosting, payments), equipment manufacturers (warranty registration), and government agencies (permitting), or as required by law. Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing purposes and are used only to send the messages you consented to receive.
6. Cookies
We use cookies and analytics to understand Site usage. You can block or delete cookies in your browser settings.
7. Your Choices
- Texts/calls: reply STOP or contact us to be added to our do-not-call list
- Emails: use the unsubscribe link in any marketing email
- California residents: you may request to know, correct, or delete your personal information, and we do not sell personal data
8. Security & Retention
We use reasonable safeguards to protect your data and retain it only as long as necessary for the purposes above or as required by law. No method of transmission is 100% secure.
9. Children’s Privacy
Our Site and services are not directed to anyone under 13, and we do not knowingly collect information from children.
10. Changes to This Policy
We may update this policy periodically; the effective date above will reflect the latest revision.
11. Contact Us
Tribe Solar & Electric LLC
1917 N Hwy 76, Newcastle, OK 73065
Phone: (405) 761-0444
Email: office@tribesolar.io